ville vartiainen

Marks and Spencer self checkout

—

by

admin
in ,
M&S Self checkout

This one has bugged me for a while. Seems like a disconnect between the software and the planning of the self-checkout terminal. Here’s what happens:

  1. You scan in your items
  2. You choose to pay (by card)
  3. You are asked to insert your card, so you move to the card reader and gaze at it…
  4. Meanwhile, the main display is asking you a question about cashback, which you don’t notice because you are staring at the card reader and waiting to enter your pin!

It could have been better designed by either having the card reader close to the main display, or having the question about cashback coming up before you are asked to enter your card (which makes more sense anyway).

Comments

One response to “Marks and Spencer self checkout”

  1. The UX is in the bag – Ville Vartiainen

    […] I’ve written about the experience of using checkout tills before, but I have to say I’ve struggled with many aspects of these ones. The whole way that […]