UX
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When Numbers Miss the Magic: What ‘Big’ Can Teach Us About Product Design
The 1988 Tom Hanks film ‘Big’ offers a surprisingly contemporary caution about over-reliance on data when designing products.
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Advertising meets UX
I’ve only just discovered Rory Sutherland but the points he makes are very relevant to the fields of UX and CX.
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Why do websites still suck for reading?
I read a lot of books and I love a good newspaper. So why is it hard to love reading online?
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A short tale about online banking and service design
A personal reflection on online banking versus using branches.
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The Great Design Discourse
The digital design and UX design professions seem to be having a great moment of introspection lately, some of it raising important discussion, whilst a lot of it descends into pedantic shouting on social media.
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Designing VUIs
Chatbots are taking over! GUIs and NUIs are so last year! Artificial Intelligence is so darn good and freely available that you can just speak and make it so.
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What the Internet of Things means for Interaction Design
As someone who has spent most of my career designing and building websites, I tend to think of interaction design within the realm of explicit interactions.
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How to write great content for your audience
Good writing on the web takes commitment and skill. It’s the difference between a website with a great user experience and a mediocre one, yet we still struggle to give it the same importance as we do to web design and build.
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A design history of chillfinn.com
I guess I’ve had a site of my own since about 1999. I recently re-built this site, mostly because my Wordpress install kept falling prone to various vulnerabilites, but also because I tend to redesign it every couple of years out of boredom and a need to express where I’m at.